Hearing Treatment & Aural Rehabilitation
Hearing Care That Improves Quality of Life — Not Just Devices
At SNR Hearing, hearing treatment is never about simply giving you a hearing aid.
It is about helping you hear, understand, connect and live better.
With the right aural rehabilitation, hearing technology becomes a powerful tool — allowing you to reconnect with people, environments and experiences that matter most.
When you choose SNR Hearing, you are not buying a device.
You are choosing a complete hearing treatment programme, widely regarded as the most comprehensive and responsive in this part of Africa.
Hearing Aids Are Only One Part of Hearing Treatment
Hearing aids differ in:
- Design – how they look and sit on the ear
- Technology – how intelligently they process sound
What a hearing aid looks like tells you very little about how well it will work for you.
Our role is to ensure the right combination of design, technology and personalisation, based on:
- Your hearing profile
- Your lifestyle
- Your listening environments
- Your communication goals
Most importantly, we support you long after the fitting, so you get lasting benefit.
A Complete Service Package — Included as Standard
Every hearing treatment plan at SNR Hearing includes:
- Comprehensive diagnostic assessment
- Precision hearing aid fitting using real ear measurements
- Electroacoustic verification of performance
- Structured aural rehabilitation and counselling
- AI-informed fine-tuning and optimisation
- Full-time aftercare and technical support
- Ongoing outcome monitoring throughout the warranty period
This ensures your hearing improves efficiently, comfortably and sustainably.
Full-Time Support & Aftercare (A Major Difference)
Great hearing outcomes depend on what happens after the hearing aids are fitted.
At SNR Hearing, patients have access to full-time audiology assistants, providing hands-on, practical support, including:
- Bluetooth and smartphone connectivity
- Hearing aid apps and personal settings
- TV connectors and wireless accessories
- Day-to-day troubleshooting
- Coaching on communication tactics at home, work and social settings
- Support and training for family members, carers or colleagues
This means you are never left struggling with technology or communication — help is always available.
Pricing Philosophy: Complete Care Included
“Your hearing… priceless.”
Our pricing reflects a complete hearing treatment service, not just the cost of a device.
Hearing treatment prices include:
- Fitting and programming
- Aural rehabilitation
- Follow-up appointments
- Ongoing optimisation
- Technical and aftercare support during the warranty period
A 14-day trial period is offered on selected advanced digital products, allowing you to experience the benefits before making a final decision.
Manufacturer warranties are included, with full in-house support for servicing and repairs.
Our Approach to Hearing Aid Brands
At SNR Hearing, we are open to assessing and supporting hearing aids from any manufacturer, provided they allow us to deliver safe, effective and ethical care.
That said, we are particularly experienced in programming and long-term care of hearing aids from Phonak, and to a smaller extent Starkey.
This preference is clinically driven, not commercially driven.
Our decisions are based on:
- Reliability and consistency of performance
- Research & Development and innovation investments
- Availability of spare parts and accessories
- Strength of international warranty support
- Ability to provide timely repairs and aftercare locally
In our region, it is essential that hearing technology can be fully supported throughout its lifespan.
We do not recommend products that cannot be reliably serviced or supported over time.
Important Disclaimer
While we endeavour to support a wide range of hearing aid brands, our ability to programme, repair or provide warranty services may be limited by manufacturer restrictions, availability of parts, software access, and local support infrastructure.
Recommendations are always made in the best long-term interests of the patient, with transparency about any limitations.
Technology + Expertise + Support = Better Outcomes
Regardless of brand, what ultimately determines success is:
- Correct clinical assessment
- Intelligent technology selection
- Expert programming and verification
- Ongoing optimisation and support
This is where our team excels.
We combine:
- Advanced hearing technology (including AI-enabled systems)
- Expert audiological programming
- Full-time audiology assistant support
- In-house technical and warranty services
To deliver reliable, long-term hearing outcomes, not short-term solutions.
Hearing Aid Designs
In-the-Canal Hearing Aids
These are custom-made hearing aids designed to sit partly or fully inside the ear canal.
They can be very discreet but often require:
- Good manual dexterity
- Careful daily handling
- Regular cleaning and maintenance
For this reason, they are recommended only when they are clinically and practically appropriate.
Over-the-Ear Hearing Aids (Including RIC Styles)
Over-the-ear hearing aids sit on or just behind the ear and include several design options.
One of the most popular styles is the Receiver-In-Canal (RIC) hearing aid.
RIC hearing aids are very discreet — using a slim wire and a small speaker that sits comfortably in the ear canal, while keeping the main electronics behind the ear.
They offer an excellent balance between:
- Cosmetics – barely visible for most people
- Ease of handling – easier to manage than very small in-the-ear devices
- Performance – suitable for a wide range of hearing losses
- Reliability – robust and adaptable over time
Because of this balance, RIC hearing aids are often an excellent choice for patients who want subtle appearance without compromising performance or ease of use.
Larger behind-the-ear styles are also available when greater power, durability or ease of handling is required.
Our role is to guide you toward the right design for your hearing, lifestyle and comfort — not simply the smallest option.
Hearing Aid Technology & Artificial Intelligence — Explained Simply
Modern hearing aids are incredibly advanced.
The higher the level of technology, the better the hearing aid can:
- Recognise different sounds (speech, noise, music, traffic, wind)
- Understand where sounds are coming from
- Decide what is important and what is not
- Respond appropriately and automatically
Better technology allows the hearing aid to make smarter decisions for you.
How Advanced Technology Helps You Hear Better
Sound Classification
More advanced hearing aids are better at separating speech from background noise — especially in challenging places like restaurants, meetings or family gatherings.
Environmental Awareness
Higher-level technology can recognise whether you are in a quiet room, a noisy space, listening to music or having a conversation — and adjust automatically.
Artificial Intelligence (AI)
Many modern hearing aids use AI to learn from how you use them. This information helps your audiologist fine-tune your hearing aids more accurately, more quickly and with better long-term results. AI supports the process — but your audiologist and support team remain central.
Automatic Directionality
The hearing aids can focus on speech in front of you while reducing unwanted noise from other directions.
Noise Management
Advanced systems reduce background noise without making speech sound artificial or uncomfortable.
Feedback Control
Prevents whistling and improves comfort.
Rechargeable Technology
Simple, reliable and easy to manage.
Bluetooth Connectivity
Connects seamlessly to phones, TVs, tablets and computers.
Mobile Apps
Allow personal adjustments, monitoring and support — fully guided by our team.
Adaptation Over Time
Sound levels can be introduced gradually, helping your brain adapt comfortably.Frequency Compression
Makes high-pitched sounds clearer and easier to hear.
Our Commitment to You
We will always:
- Recommend what is clinically appropriate, not what is fashionable
- Be transparent about limitations and long-term support
- Prioritise reliability, serviceability and outcomes
- Support you fully throughout your hearing journey
At SNR Hearing, brand choice is guided by one principle only:
What will serve the patient best — today and in the future.
Why This Matters
Hearing loss affects communication, confidence, relationships and wellbeing.
When hearing treatment is done properly — with time, expertise, technology, support and care — it can be life-changing.
We deliver hearing treatment that truly improves quality of life.
Seema has been bestowed with the prestigious Presidential National Award of Moran of the Order of the Burning Spear (Jamhuri Day Honours 2021) by HE The President Uhuru Kenyatta and The First Lady Margaret Kenyatta. She has been recognized for Clinical & Professional Excellence and contribution to the lives of people living with hearing loss, and prevention of disability, at local, national and international levels.
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