Services
Hearing Care Services Based on Comprehensive Best Practice
At SNR Hearing, our aim is to deliver the highest standard of hearing healthcare, grounded in evidence, integrity, and a genuine commitment to improving quality of life.
We provide comprehensive, outcome-focused hearing services for adults and children over the age of four, supported by advanced diagnostics, ethical recommendations, and long-term care.
Our Hearing Healthcare Services
Comprehensive Hearing Assessments
We offer in-depth hearing evaluations that go far beyond basic hearing tests.
Assessments are conducted in a sound-treated environment and may include:
- Otoscopic ear examination
- Pure tone audiometry
- Speech discrimination testing
- Speech-in-noise testing (Quick SIN)
- Measurement of uncomfortable loudness levels
- Audible Contrast Threshold testing
- Middle ear analysis
- Functional outcome measures such as COSI and HHIA
This depth of assessment allows us to accurately diagnose hearing difficulties and predict real-world listening performance, leading to better long-term outcomes.
Ear, Nose and Throat & Medical Collaboration
Not all hearing difficulties are managed with hearing aids.
Where medical or surgical assessment is required, we work closely with Dr Rupani or other Ear, Nose and Throat specialists or physicians, ensuring patients receive timely, appropriate and integrated care.
Hearing Aids & Aural Rehabilitation
When hearing aids are clinically indicated, they form part of a complete hearing rehabilitation programme, not a standalone solution.
Our service includes:
- Careful selection of digital hearing aids based on lifestyle and clinical need
- International manufacturer warranties
- Verification of fittings using real ear measurements
- Electroacoustic analysis to confirm hearing aid performance
- Comprehensive counselling and auditory rehabilitation
- Long-term follow-up and outcome monitoring
All recommendations are needs-based and outcome-driven, never sales-led.
Full-Time Audiology Assistant Support (A Key Part of Our Care Model)
Exceptional hearing outcomes depend on day-to-day usability and confidence, not just clinical fittings.
At SNR Hearing, patients have access to full-time audiology assistants who provide practical, hands-on support, including:
- Bluetooth and smartphone connectivity
- Hearing aid apps and personalised settings
- TV connectors and wireless accessories
- Troubleshooting everyday hearing challenges
- Coaching on communication tactics for home, work and social environments
- Support for family members, carers or colleagues
This ensures patients are never left struggling with technology or communication and can fully benefit from their hearing care.
Tinnitus Assessment and Management
We provide structured tinnitus care including:
- Comprehensive tinnitus assessment
- Education and counselling
- Evidence-based management strategies
- Integration with hearing solutions where appropriate
Assistive Listening Devices & Wireless Accessories
We supply a range of assistive listening solutions, including:
- Wireless hearing aid accessories
- TV listening systems
- Remote microphones and communication aids
These are recommended only when they provide clear, measurable benefit in daily listening environments.
In-House Hearing Aid Repair & Warranty Service
We operate a fully equipped, on-site technical laboratory, allowing us to provide:
- Routine hearing aid maintenance
- Repairs to international standards
- Accredited warranty servicing
- Rapid turnaround and long-term technical support
This ensures continuity of care and minimal disruption for our patients.
Ear Wax Removal
We provide safe, clinical ear wax removal using:
- Digital Earigator
- Clearwax microsuction
All procedures are performed under direct visualisation by trained professionals.
Hearing Protection
We offer hearing protection solutions for:
- Noise exposure (occupational or recreational)
- Musicians and industrial settings
- Swimming and water activities
Standards of Practice
We follow the most stringent international hearing healthcare standards.
Our minimum standards align with those set by the UK Healthcare Professions Council. We go beyond this by subscribing to comprehensive best-practice protocols outlined by leading international professional bodies such as the American Academy of Audiology and the British Society of Hearing Aid Audiologists.
We maintain links with leading professionals, physicians, and manufacturers globally to ensure our care remains current, evidence-based and clinically robust.
Accessible, Ongoing Support
Exceptional hearing outcomes require ongoing, accessible support.
Our patients benefit from:
- Immediate access to audiologists, technicians and audiology assistants
- Practical help with technology and communication strategies
- Ongoing education and counselling
- Support for family members, carers or staff
- Regular review appointments and hearing assessments as required
No concern is too small — hearing care is a journey, and we support patients at every stage.
How we work
Initial Consultation
45–60 Minutes
- Examination of the ears and wax management if required
- Comprehensive hearing assessment
- Explanation of findings and functional impact
- Discussion of listening goals and expectations
- Review of any existing hearing systems
- Clinical recommendations and referrals to ENTs or physicians where appropriate
- Written quotation and trial details
- Reports sent to GPs or ENT consultants as required
Hearing Aid Fitting
60 Minutes (If Required)
- Hearing aids fitted and individually adjusted
- Measurement of personal ear acoustics
- Verification using real ear measurements
- Assessment of comfort and benefit
- Education on use, care and adaptation
Hearing Aid Follow-Up Sessions
30 Minutes
- Review of early experiences
- Further fine-tuning and optimisation
- Communication strategies and counselling
- Connection of TVs, assistive devices or personalised apps
Ongoing Hearing Aid Support
15–30 Minutes
- Evaluation of hearing aid performance
- Optimisation as hearing adapts over time
- Regular servicing and maintenance
- Full warranty support
- Continued counselling and reassessment as required
Our Commitment
We are committed to:
- Comprehensive best-practice hearing care
- Ethical, outcome-focused recommendations
- Integrated medical collaboration
- Accessible, team-based long-term support
At SNR Hearing, services are designed around people — not products.
“Discover your hearing. Rediscover yourself”
Seema has been bestowed with the prestigious Presidential National Award of Moran of the Order of the Burning Spear (Jamhuri Day Honours 2021) by HE The President Uhuru Kenyatta and The First Lady Margaret Kenyatta. She has been recognized for Clinical & Professional Excellence and contribution to the lives of people living with hearing loss, and prevention of disability, at local, national and international levels.
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PRESIDENTS, PAUPERS, POACHERS AND THE PICCOLO – A DAY AT WORK IN KENYA
An article by Seema Shah published in the Canadian Audiologist
Seema’s interview with Crossover on the importance of addressing hearing difficulties and why she is so passionate about her work.
THE GREAT CUSTOMER SERVICEAn Article published in the Business Daily highlighting our efficient and quality services
We offer hearing protection solutions for:
- Noise exposure (occupational or recreational)
- Musicians and industrial settings
- Swimming and water activities